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Warranty

Vetsens supplies all products with a 1 year back to base warranty, with the sender paying for return postage only (for organisational reasons). Returning items for warranty means the pulse oximeter or monitor will be out of use, and sometimes the problem can be easily fixed with some inspection and effort.

 

Before returning items for warranty, please check:

• The batteries are operational. If in doubt, replace the batteries and recheck
• The connector is operational. Please unclick, and reconnect.
• For pulse oximeters, please check the red light is on. If the light flickers when the cable is moved, there may be a cable break and the probe should be returned for a warranty check. If the red light is permanently off, the connector can be dismantled and re-assembled.

 

Reasons why a repair is not covered under warranty:

• The unit has been dropped
• The unit has not been treated with care. For example a dog has chewed the probe end or cable.
• The unit has been subjected to water or fluids.
• The device has been modified or repair elsewhere previously.

 

If an item is returned for warranty repair, and the repair is not deemed a warranty repair, there will be a minimum charge of $60+postage. No charge will be incurred until the customer is advised of the status.

 

If a device is under warranty and requires repair, Vetsens will endeavour to fix the problem and return the device as soon as possible.

 

Please write a note describing the problem and send all warranty repairs to:

Vetsens

19 Meluca Crescent

Hornsby Heights

NSW 2077

 

 

 

 

 

 

 

 

 

E: info@vetsens.com

T: (02) 9482 4973

M: 0413 139 408